FUN-DVD’s

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dvdpreview-600pxThe FUN-damentals of Believing, Achieving and Succeeding

Are you challenged in achieving your vision? Do you need a clear picture and motivation to take action? Create a breakthrough!

In order for you to get what you want out of life, you need to have a clear picture and then you need to take action. In this highly entertaining and thought provoking program, Susan will take you through the process of:

Believing: Having the right attitude to succeed
Achieving: Connecting with and creating deep rapport easily
Succeeding: Setting clear and realistic intentions and goals

$48.50 + Free Shipping 

dvdlabel_megaprofits-600pxThe FUN-damentals of Creating Mega Profits: How to Significantly Surpass Customer Expectations While Increasing Customer Loyalty! (4 programs)

1. Do Your Customers Know You Really, Really, Really Care? Connecting Emotionally with Your Customers
When customers come through your front door are you and your staff “just going through the motions” or do your customers know you really care about their experience? This video program is design to show you the importance of:

  • Connecting with your customers on an emotional level so they feel special
  • Having a team that has fun at work
  • Creating an environment that makes customers want to come back time and time again

2. Creating Instant Rapport and Trust: Connecting Through Your Body Language
Do you know that your body language is 55% of your message and is five times more powerful than your verbal message? In this video program you will learn the importance of:

  • Reading nonverbal communication
  • Interpreting tone of voice, words, body language
  • Creating instant rapport and trust

3. Recognizing and Appreciating Your Customers: Connecting Through Behavioral Styles
This Program is designed to show you why different behavioral styles require different communication styles. In this program you will learn the importance of:

  • Recognizing and appreciating others’ behavioral style
  • Adapting for increased communication and understanding
  • “Connecting” and creating deep rapport with all styles

4. Creating Excellence with Susan’s Seven Steps of Service
As businesses become more competitive and more technologically advanced, it is imperative to remember the “human touch.” This video program covers the importance of:

  • Recognizing and acknowledging your customers
  • Changing our approach for each customer
  • Recovering from potential problems with a customer

$193.50 + Free Shipping 

dvdlabel_attitude-600px

The FUN-damentals of Attitude

Attitudes develop a hierarchy and provide you with a purpose and direction in your life. You will have techniques for:

  • Identifying the six different attitudes
  • Motivating them to action
  • Appreciating their differences

$48.50 + Free Shipping 

The FUN-damentals of Emotional Intelligence

dvdlabel_eq-600px1Did you know that it’s your IQ (Intellectual Intelligence) that gets you hired and your EQ (Emotional Intelligence) that gets you promoted and increases your income?

Did you know that salespeople who are optimistic sell on average 37% more than their negative counterparts?

Did you know that the main reason Los Angeles Police Chief Willie Williams contract was not renewed was because of his inability to work well with his subordinates and superiors? People who are emotionally adept–who know and manage their own feelings as well, and who read and deal effectively with other people’s feelings–are at an advantage in all areas of their life. The five areas of Emotional Intelligence covered in detail are:

  • Self awareness–knowing one’s emotions
  • Managing those emotions
  • Motivating yourself by applying the four keys
  • Recognizing emotions in others
  • Handing relationships effectively by applying the four keys

$48.50 + Free Shipping 

The FUN-damentals of Success: Creating Value & Competitive Edge

Are you as successful as you would like to be? Does your business stand out from the competition? This program will arm you with  proven ways to be more successful by creating value, exceeding expectations, and creating loyalty by quickly recovering from potential problems. The highlights included are:

  • The 6 C’s of Success
  • The 4 Keys to Creating Value
  • The 4 Steps of Service Recovery
  • Competitive Edge – 4 Keys to Guarantee Your Success

$48.50 + Free Shipping