The FUN-damentals of Relationships
April 6, 2009 by Susan Clarke · Leave a Comment
Susan uses her trademarked humor and frankness to actually take you on a step-by-step journey towards examining your behavior. She first provides you with the tools to understand yourself. Then, she gives you the tools so that you can understand others. You walk away armed with proven ideas that will help you achieve your relationship goals with colleagues, superiors, family, and friends. Program highlights include:
- Recognizing other behavioral styles
- Adapting for increased communication and understanding
- Appreciating the differences and idiosyncrasies of family members, close friends, and life partners
The FUN-damentals of Generations X & Y!
March 28, 2009 by Susan Clarke · 1 Comment
In today’s ever changing and diverse work environment, in order to survive and thrive you have to be able to relate to and identify with the people you come in contact with on a daily basis.
Generation X started entering the workforce in 1980. They are fiercely independent and amazingly entrepreneurial. What are you doing to position and promote them into supervisory and management positions? Susan will share how you can use their talents to the fullest and make your life easier by understanding them.
And then, just when you thought you had your employees figured out, in comes a new generation! The Why Generation was born after 1980 and if you want to keep this young talent, (that’s right, they are extremely talented) you better understand how to lead them.
Susan’s programs are highly educational, entertaining and interactive. She uses a combination of lecture, with discussion and role playing sprinkled throughout, to keep audiences members on the edge of their seats. Attendees will walk away armed and recharged to go back into their offices and create an environment that allows both Gen Xers and Gen Y’s to flourish and breathe new life into their associations. This program includes:
- 15 Keys to Managing Generations X & Y
- 5 Ways to Create an Atmosphere That Celebrates Success
- 3 Ways to Create More Fun
- 6 Ways to Keep Motivation On Going
- 7 Keys to Retention
- 6 Killer Ideas for Rewarding Them
The FUN-damentals of Communication
March 28, 2009 by Susan Clarke · Leave a Comment
This program is designed to show you why different behavioral styles require different communication styles. You will learn how to open the door of communication with the appropriate tone of voice, words, body language and pace of speed and action. This program is designed to show you how to:
- Recognize and appreciate others’ behavioral style
- Adapt for increased communication and understanding
- “Connect” and create deep rapport with all styles
The FUN-damentals of World-Class Service
March 28, 2009 by Susan Clarke · Leave a Comment
In order to survive you have to have a team of professional players who are all committed to providing the “Total Quality Experience” to each and every customer they come in contact with. This all-day program focuses on:
- Identifying the needs and expectations of your internal customers
- Identifying the needs and expectations of your external customers
- Creating leaders who can model the behavior and have the ability to communicate personalized service to their team
- Creating a team that understands the importance and has the ability to deliver personalized service
The FUN-damentals of Believing, Achieving and Succeeding
March 28, 2009 by Susan Clarke · Leave a Comment
Are you challenged in achieving your vision? Do you need a clear picture and motivation to take action? Create a breakthrough! In order for you to get what you want out of life, you need to have a clear picture and then you need to take action. In this highly entertaining and thought provoking program, Susan will take you through the process of:
- Believing: Having the right attitude to succeed
- Achieving: Connecting with and creating deep rapport easily
- Succeeding: Setting clear and realistic intentions and goals